Episode 10
From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions
12m 54s · Apr 16, 2025
Design Leadership Insights
A podcast sharing real stories, strategies, and
lessons learned from building and leading design teams
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Transforming Design Teams Through Strategic Leadership and Practical Insights
Design Leadership Insights is a podcast where Paul, The UX Architect, shares real stories, strategies, and lessons learned from building and leading design teams. With over 15 years of experience navigating the complex world of design leadership, Paul offers practical frameworks and actionable advice for design leaders at all stages of their journey.
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What Our Listeners Say
A collection of quotes across various platforms
Quality content that's directly applicable to my daily work. The episode length is perfect too - concise but comprehensive.
— Sarah C, Director of UX
Paul's storytelling makes complex leadership concepts so accessible. Love how he backs everything with real examples from his experience.
— Priya S, Senior Product Designer
Such valuable content for new design managers like me. The specific metrics and processes provided are exactly what I needed.
— Sofia A, Design Systems Manager
Love the emphasis on documenting processes. It's something I've been putting off, but this episode convinced me to prioritize it.
— Thomas B, Product Design Manager
